What if the tokens I deposit/withdraw wasn’t transferred into my account?

Transfer Instructions of Blockchain Asset

The general asset transfer of blockchain has three parts: proposal -> block confirmation -> transferred in.

 successful transfer indicates that the coin-withdrawal platform or wallet has undergone a transfer-out operation.

Completing the confirmation of the corresponding network block. The congestion and delay of blockchain will cause your coin not be fully confirmed, so that it will be delayed to your account. Please wait patiently. It takes about 10-30 minutes for the confirmation of the completion of the general digital currency block.

The block will automatically be transferred into your account after it completes the corresponding confirmation. You can request the TXID to self-check the progress of the transfer from the record or the transfer platform.

PS: txid, also called hash value, transaction ID, etc., is a long string of characters, generally longer than the wallet address. All coin-withdrawal records, similar to the transfer serial number, on Allcoin can be viewed.

1. Waht if my Allcoin account wasn’t transferred into coins long after my deposit and the transfer-out platform shows that the transfer-out is successful?

Please check the transfer progress yourself on the block browser.

If the blockchain query results show:

1) Confirmation completion - but the coin wasn’t transferred into your Allcoin account. Please submit the screenshots of [Allcoin account, coin name, TXID, problem description / blockchain browser query] to us.

2) Confirming - Please wait patiently. The coin will be automatically transferred into you Allcoin account after the blockchain confirmation is complete.

3) No information or no txid - Please submit the screenshots of [Allcoin account, coin name, TXID, problem description / blockchain browser query] to us. 

2.What if the coin wasn’t transferred into the other account but it was showed that the coin-withdrawal was successful on Allcoin?

Copy txid at [View txid] on transfer record of Allcoin’s coin-withdrawal to the coin browser to self-check transfer progress:

Confirmation completion - But the coin wasn’t transferred into the other account. Please submit the screenshots of [Allcoin account, coin name, TXID, problem description / blockchain browser query] to other account’s platform customer service stuff. 

Confirming - please wait patiently. The coin will automatically be transferred into the other platform account after the blockchain confirmation is completed.

No information or no txid - Please submit the screenshots of [Allcoin account, coin name, TXID, problem description / blockchain browser query] to us. 

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